Privacy Policy

Round logo with green background and white text that says 'Red Deer Veterinary Clinic' and 'Family Owned', with decorative laurel branches at the bottom.

Effective Date: April 2026
Last Updated: May 31, 2026

Phone: (403) 346-3937
Email: reddeerveterinaryclinic@gmail.com
Website: www.reddeervetclinic.com

Red Deer Veterinary Clinic (“we,” “our,” or “us”) is dedicated to protecting your privacy and safeguarding the personal information you share with us through our website. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with applicable Canadian privacy laws.

1. Information We Collect

We collect personal information that you voluntarily provide through our website contact forms, which may include:

  • Name

  • Email address

  • Phone number

  • Message content (including any specific pet health or medical history you choose to share)

Website Analytics: We use a privacy-focused analytics tool to monitor website activity. Squarespace collects strictly anonymized data and does not track, record, or store any personally identifiable information (PII), including the text you type into our form fields.

2. How We Use Your Information

The information you submit through our website is used strictly to:

  • Respond to your inquiries, questions, and medical requests regarding your pets.

  • Monitor, maintain, and improve the performance and user experience of our website.

Note: Red Deer Veterinary Clinic does not currently use your personal information for marketing, newsletters, or promotional campaigns.

3. Third-Party Services & Appointment Booking

Our appointment bookings are managed externally through Digitail, a dedicated veterinary scheduling platform. Any personal details or pet health data you enter to secure an appointment are governed directly by Digitail privacy practices. We encourage you to review their terms and privacy policy when booking.

4. Data Storage & Security

Your website form submissions are securely processed and stored using Google cloud infrastructure. While no online platform can guarantee absolute security, we employ industry-standard, reasonable safeguards to protect your data against unauthorized access, disclosure, or misuse.

5. Cookies & Tracking

Squarespace may utilize cookies or similar digital technologies to gather anonymous metrics on how visitors interact with our site. This data is entirely aggregated and cannot be used to identify you personally. You can choose to disable cookies at any time through your web browser settings.

6. Accessing, Correcting, or Deleting Your Data

You have the right to request access to, corrections of, or the complete deletion of any personal information you have submitted to us via our online forms. To make a request, please contact us directly at: reddeerveterinaryclinic@gmail.com

Please note: Because the data collected by Squarespace is completely anonymized, it cannot be linked back to individual users and is therefore exempt from deletion requests.

7. SMS & Text Messaging Privacy

We respect your mobile privacy. No mobile numbers or opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. All the above data collection categories exclude text messaging originator opt-in data and consent; this specific information will never be shared with outside parties.